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AI-Based Guest Identity Verification & Booking Fraud Prevention for a Hospitality Chain

Overview

Our client is one of the prominent names in the hospitality industry, running multi-location luxury hotels and resorts across Southeast Asia. The client serves both direct and OTA (online travel agency) bookings, having a high volume of traffic during holiday seasons. The pain point for the client was the increasing risk of booking fraud, identity theft, and multiple other managerial and operational issues. Thus, to identify these issues and streamline the process, we at iQud helped them develop AI-based guest identity verification and booking fraud prevention to overcome the said problem.

Technical Stack

Industry

Hospitality

Region

Southeast Asia

Project Size

Non-Disclosable

Highlights

AI-powered real-time guest ID verification.

Checking document authenticity for forged IDs.

AI-based booking fraud pattern.

Automated alerts for high risks.

Reduction in fake and fraudulent check-ins.

Check-in time reduced from 5-7 mins to 10 secs.

Front desk load reduced by 40% during peak time.

Improved trust ratio of the customers.

Seamless digital onboard experience.

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Challenges

Solutions

Challenges & Solutions

Risk of high fraudulent check-ins and fake IDs

To authenticate guests, integrated AI-powered identification verification with OCR.

Delayed responses due to manual check of IDs

The automated verification process reduced check-in time with improved operational efficiency.

Lack of compliance and regulations

Implemented an automated KYC workflow to ensure guest privacy and regulatory compliance.

Higher operational workload for the front desk staff .

The ready-to-use self-service option reduced the front desk workload.

No system to check fraudulent booking patterns .

The AI algorithm helped understand the booking pattern and provide real-time alerts on fraudulent activity.

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Core Features

Conclusion:

By integrating AI-based guest identity verification & booking fraud prevention for a hospitality chain, the complete operational and managerial work was streamlined and channelized, which not only increased the genuineness of the client but also helped them gain trust from the customer with an excellent user experience.

Success Stories from Our Valued Clients

The iQud team is extremely hardworking and understood all of our needs, they got the job done immediately. Overall very happy working with them.

Alex Rollin

Satisfied Customer | Hybrid Mobile Application

iQud took time to really understand our project before diving in. Their work was done in a timely manner and exceeded our expectations.

Alex Racciopi

Satisfied Customer | Cloud Service Integration

Our logistics company was struggling with manual data entry and repetitive tasks that consumed valuable time and resources.

Emily Johnson

Operations Manager | SwiftLogistics

Partnering with iQud was a game-changer for our location-based app. They delivered precise geolocation, real-time updates, and an intuitive interface.