Tele Appointment Booking for Dental Clinics

Easy-to-use AI-enabled tele-booking app for patients.

Overview

The client is an eminent dentist who runs a private dental clinic in posh locality of Tier-2 city. With a goal of bringing the clinic into the 21st century, there was a desire to improve the patient journey and administration of the clinic. They were hoping to achieve this by deploying a tele-appointment booking system powered by AI, as it would allow them to operate with no set hours, automate scheduling and to be more efficient. The move was part of an effort to cut down on human error, reduce missed calls and better manage appointment time to maximize outreach and makes connections.

Technical Stack

Nest.js
Industry
Healthcare
Region
United Kingdom
Project Size
Non-Disclosable

Highlights

85%

Calls handled without human intervention

90%

Reduced booking errors

25%

Increase in new patient availability, now accessible 24x7

40+

Hours/month freed up for clinic staff

Challenges

Solutions

Challenges & Solutions

High frequency of missed call count during peak hours by the staff.

Implemented VAPI AI voice assistant to handle the call along with automated replies.

Lack of multilingual support with existing dental systems.

The VAPI AI voice assistant developed is integrated with multilingual support integrated with the existing dental system.

No tracking of real-time data leads to no outcome.

NestJs and Socket were used in data handling and fetching in-time data.

Increased chances of double-booking based on manual entry.

Implemented an AI-powered booking engine to book appointments based on dentists availability.

Why iQud!

Partnering with iQud means collaborating with top-notch software development company specialized in managing and providing real-time business solutions.
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Optimized Business Solutions.

Transforming Challenges into Advantages

Delivering Effective Data-Driven Results.

Core Features

  • 24/7 AI-Powered Call Handling: AI-powered receptionist call handling helped handle the call without human intervention.
  • Automated Appointment Management: Admin work is reduced by 80% due to patients having control of their appointment schedule.
  • Real-Time Calendar Integration: It helped reduce 90% of the work for the staff in terms of manual booking and appointment scheduling.
  • Emergency Call Detection: During emergency situations, AI identifies the problems and helps connect to the team for immediate consultation/attention.

Conclusion:

This AI-based tele-appointment service streamlined operations at the dental practice by automating call handling and appointment scheduling. This advancement minimized call miss-outs and booking slip-ups by enabling the service 24*7*365 and patient delight. The practice used intelligent assistants and on-device calendar synchronization to optimize staff performance and improve patient care. This case magnifies the possibilities of AI to enhance the patient experience while improving efficiency.

What Our Clients Say

We measure success through the value we create for our clients. Their testimonials showcase the trust, results, and innovation that define every iQud engagement.

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The iQud team is extremely hardworking and understood all of our needs, they got the job done immediately. Overall very happy working with them.
Alex Rollin​Satisfied Customer | Hybrid Mobile Application
Alex Rollin​
iQud took time to really understand our project before diving in. Their work was done in a timely manner and exceeded our expectations.
Alex RacciopiSatisfied Customer | Cloud Service Integration
Alex Racciopi
Our logistics company was struggling with manual data entry and repetitive tasks that consumed valuable time and resources.
Emily JohnsonOperations Manager | SwiftLogistics
Emily Johnson
Partnering with iQud was a game-changer for our location-based app. They delivered precise geolocation, real-time updates, and an intuitive interface.
Michael ThompsonCEO | NavigatePro
Michael Thompson
iQud transformed our fintech platform with their exceptional web app development services. They built a secure, user-friendly app.
Rachel EvansCTO | FinSmart Solutions
Rachel Evans
The iQud team is extremely hardworking and understood all of our needs, they got the job done immediately. Overall very happy working with them.
Alex Rollin​Satisfied Customer | Hybrid Mobile Application
Alex Rollin​
iQud took time to really understand our project before diving in. Their work was done in a timely manner and exceeded our expectations.
Alex RacciopiSatisfied Customer | Cloud Service Integration
Alex Racciopi
Our logistics company was struggling with manual data entry and repetitive tasks that consumed valuable time and resources.
Emily JohnsonOperations Manager | SwiftLogistics
Emily Johnson
Partnering with iQud was a game-changer for our location-based app. They delivered precise geolocation, real-time updates, and an intuitive interface.
Michael ThompsonCEO | NavigatePro
Michael Thompson
iQud transformed our fintech platform with their exceptional web app development services. They built a secure, user-friendly app.
Rachel EvansCTO | FinSmart Solutions
Rachel Evans

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