AI-Enabled Tele- and Voice Appointment Booking

Overview

Clinics and diagnostic centers across the country face a common challenge: the increased number of manual bookings and missed calls and the struggle to handle queries during non-working hours. This entire process led to lost patients and increased administrative workload. To improve operational efficiency and outcomes, they need a system that is AI-enabled for tele- and voice appointments, helping to automate scheduling and reduce the no-show count.

Technical Stack

Node JS
GPT Assistants API
Twilio Voice
MongoDB
Twilio Voice
Industry
Healthcare
Region
Europe- Spain
Project Size
Non-Disclosable

Highlights

📈
32% increase in appointment bookings within 60 days
🔔
Reduced missed appointments by 45% via auto-reminders
⏳
Saved ~15 hours/week in manual staff booking effort
🚀
Improved patient satisfaction through instant booking flow

Challenges

Solutions

Challenges & Solutions

Missed Calls

AI-enabled telephony is integrated, enabling 24/7 call handling.

Non-Working Hours Queries

A voice bot was implemented to help respond to queries during off-hour scheduling.

Language barriers

AI-powered multilingual voice bot with NLP translation engine.

Front Desk and Admin Overload

With ML-based scheduling logic, AI handles calls, schedules appointments, updates EMR, and sends auto-reminders, reducing manual workloads.

Limited booking channels

AI enables omnichannel appointment booking, helping users book an appointment through their preferred medium.

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Core Features

  • Voice Call Booking (Multilingual)
  • Real-time sync with doctor calendars (Google/Outlook)
  • Handles slot availability, cancellations, and rescheduling
  • Real-time Slot Optimisation
  • Instant Voice-to-Appointment Booking

Conclusion:

AI-enabled tele- and voice appointment booking systems empower clinics and diagnostic centers to operate efficiently by automating their process with a surety of not letting any queries go unanswered. The technology ultimately made things easier, quicker, and smoother with increased customer satisfaction levels and smoother operational and managerial workflows.
The iQud team is extremely hardworking and understood all of our needs, they got the job done immediately. Overall very happy working with them.
Alex Rollin​Satisfied Customer | Hybrid Mobile Application
iQud took time to really understand our project before diving in. Their work was done in a timely manner and exceeded our expectations.
Alex RacciopiSatisfied Customer | Cloud Service Integration
Our logistics company was struggling with manual data entry and repetitive tasks that consumed valuable time and resources.
Emily JohnsonOperations Manager | SwiftLogistics
Partnering with iQud was a game-changer for our location-based app. They delivered precise geolocation, real-time updates, and an intuitive interface.
Michael ThompsonCEO | NavigatePro
iQud transformed our fintech platform with their exceptional web app development services. They built a secure, user-friendly app.
Rachel EvansCTO | FinSmart Solutions

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The iQud team is extremely hardworking and understood all of our needs, they got the job done immediately. Overall very happy working with them.
Alex Rollin​Satisfied Customer | Hybrid Mobile Application
Alex Rollin​
iQud took time to really understand our project before diving in. Their work was done in a timely manner and exceeded our expectations.
Alex RacciopiSatisfied Customer | Cloud Service Integration
Alex Racciopi
Our logistics company was struggling with manual data entry and repetitive tasks that consumed valuable time and resources.
Emily JohnsonOperations Manager | SwiftLogistics
Emily Johnson
Partnering with iQud was a game-changer for our location-based app. They delivered precise geolocation, real-time updates, and an intuitive interface.
Michael ThompsonCEO | NavigatePro
Michael Thompson
iQud transformed our fintech platform with their exceptional web app development services. They built a secure, user-friendly app.
Rachel EvansCTO | FinSmart Solutions
Rachel Evans
The iQud team is extremely hardworking and understood all of our needs, they got the job done immediately. Overall very happy working with them.
Alex Rollin​Satisfied Customer | Hybrid Mobile Application
Alex Rollin​
iQud took time to really understand our project before diving in. Their work was done in a timely manner and exceeded our expectations.
Alex RacciopiSatisfied Customer | Cloud Service Integration
Alex Racciopi
Our logistics company was struggling with manual data entry and repetitive tasks that consumed valuable time and resources.
Emily JohnsonOperations Manager | SwiftLogistics
Emily Johnson
Partnering with iQud was a game-changer for our location-based app. They delivered precise geolocation, real-time updates, and an intuitive interface.
Michael ThompsonCEO | NavigatePro
Michael Thompson
iQud transformed our fintech platform with their exceptional web app development services. They built a secure, user-friendly app.
Rachel EvansCTO | FinSmart Solutions
Rachel Evans

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