The client is an eminent dentist who runs a private dental clinic in posh locality of Tier-2 city. With a goal of bringing the clinic into the 21st century, there was a desire to improve the patient journey and administration of the clinic. They were hoping to achieve this by deploying a tele-appointment booking system powered by AI, as it would allow them to operate with no set hours, automate scheduling and to be more efficient. The move was part of an effort to cut down on human error, reduce missed calls and better manage appointment time to maximize outreach and makes connections.